Returns & Refund Policy

Effective Date: 30 June 2026

At Variety Shop, we want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds.

1. Change of Mind

We do not accept returns or exchanges for change of mind. Please ensure you carefully review product descriptions, specifications, colours, sizes, and other details before placing your order.

2. Damaged, Defective, Incorrect, or Misrepresented Items

If your item arrives damaged, defective, incorrect, or not as described, please contact us at support@variety.co.za within 7 days of receiving your order.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

• Any other relevant information that may help us assess your claim

We will work with you to resolve the issue in accordance with applicable South African consumer law.

Depending on the circumstances, we may offer:

• A replacement product

• A repair (where applicable)

• A refund

• Store credit, where appropriate and agreed upon

3. Eligibility for Returns

Where a return is approved, the item should:

• Be returned with all original accessories, manuals, and packaging where reasonably possible.

• Not have been intentionally damaged, altered, or misused.

• Be returned in accordance with the instructions provided by our support team.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method wherever possible.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

5. Return Shipping

Where the return is due to a damaged, defective, incorrect, or misrepresented item, Variety Shop will arrange or cover the reasonable return shipping costs.

If the return is not due to an error on our part or is not covered under applicable consumer law, the customer may be responsible for any shipping costs.

6. Non-Returnable Items

Unless required by law, we cannot accept returns for:

• Products damaged due to misuse, neglect, or improper handling.

• Items that have been altered or modified after delivery.

• Products specifically marked as non-returnable.

• Personal care, hygiene, or other products where returns are restricted for health or safety reasons, unless they are defective.

7. Contact Us

If you need assistance with a return or refund, please contact us:

Variety Shop

Email: support@variety.co.za