Shipping Policy

Effective Date: 30 June 2026

Thank you for shopping with Variety. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Once your order has been processed and dispatched, delivery typically takes 8–12 business days.

During promotional periods, public holidays, or peak shopping seasons, processing and delivery times may be slightly longer.

3. Estimated Delivery Times

Once your order has been dispatched, the estimated delivery time is 8–12 business days.

Please note that this is an estimate and delivery times may vary depending on your location, courier operations, and circumstances beyond our control.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

You can use the tracking details provided to monitor the progress of your delivery.

5. Delivery Delays

While we aim to deliver orders as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• High courier volumes

• Industrial action or strikes

• Natural disasters

• Incorrect delivery information provided by the customer

Variety Shop is not liable for delays caused by third-party courier services or unforeseen events.

6. Delivery Address

Please ensure that your delivery address and contact details are accurate before completing your order.

Variety Shop cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

7. Failed Deliveries

If a delivery cannot be completed because the recipient is unavailable or the delivery address is incorrect, the courier may attempt another delivery or return the parcel to us.

Any additional shipping charges incurred for re-delivery may be the responsibility of the customer.

8. Damaged or Missing Parcels

If your parcel arrives damaged or appears to be missing items, please contact us within 7 days of receiving your order.

To help us investigate your claim, please include:

• Your order number

• Photographs of the parcel and any damaged items

• A description of the issue

We will work with you to resolve the matter as quickly as possible.

9. Lost Parcels

If your parcel is believed to be lost in transit, we will work with the courier to investigate the shipment.

If the parcel is confirmed as lost, we will arrange a replacement or refund where appropriate.

10. International Shipping

At this time, Variety Shop ships only within South Africa.

If international shipping becomes available in the future, this policy will be updated accordingly.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Variety Shop

Email: support@variety.co.za

Website: https://www.variety.co.za